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What is Modern Telesales?

by [Ursula Brady](/content/author/ubrady/ "Posts by Ursula Brady"/index.html) | Jan 5, 2022 | Blog Post

First of all, what is telesales? Simply put, telesales is the remote, phone-based capturing of sales orders. Telesales representative can be supported by in-field team members, but their position in the sales journey is often different. In Consumer Goods, the role of...

What is Modern B2B eCommerce?

by [Ursula Brady](/content/author/ubrady/ "Posts by Ursula Brady"/index.html) | Dec 13, 2021 | Blog Post

B2B presents a huge opportunity for companies to increase profits through optimizing their activities in the online space, but many don’t have a full understanding of how to adopt eCommerce as part of their business. And, with 48% of companies already making 50-74% of...

What is Van Sales?

by [Ursula Brady](/content/author/ubrady/ "Posts by Ursula Brady"/index.html) | Oct 28, 2021 | Blog Post

Often seen as part of a Direct Store Delivery (DSD) strategy, Van Sales can be particularly valuable to companies prioritising speed of low SKU (Stock Keeping Units) volume products or perishables. In the rapid market of FMCG (Fast Moving Consumer Goods), shortening...

What is Direct Store Delivery?

by [Ursula Brady](/content/author/ubrady/ "Posts by Ursula Brady"/index.html) | Oct 13, 2021 | Blog Post

Direct Store Delivery (DSD) allows manufacturers to bypass retail distribution centers and bring their products straight to the point of sale in store. Most commonly found in the Consumer Goods (CG) industry, many manufacturers find that the speed and availability...

What is Total Experience?

by [Ursula Brady](/content/author/ubrady/ "Posts by Ursula Brady"/index.html) | Sep 30, 2021 | Blog Post

Modern customer and employee interactions are increasingly taking place via mobile, virtual, and distributed channels, making it difficult for many businesses to keep up. In fact, Gartner predicts that 40% of cross-industry businesses will implement a blend of virtual...